All support is provided remotely by phone or video. No home visits.
Who it’s for
Individuals, families, and loved ones who want help understanding medical bills and Medicare or insurance statements.
Your voice and choices
The person receiving support is at the center of the plan. We listen to their goals, help them express preferences and questions, and involve family members or loved ones with permission. When a representative is needed, their voice and preferences still matter and are included as fully as possible.
How our conversations work
Stacey asks what you received, what insurance processed, what you have already paid, and which charges you have questioned. The review turns inconsistencies into specific questions and a call script for the billing office or insurer.
What you get
- Up to 3 months of medical bills and insurance or Medicare statements for one person, checked line by line against what insurance processed.
- We flag possible duplicate charges, charges insurance should have covered, claims never sent to insurance, and unclear or bundled charges.
- Within 5 business days: a plain-English explanation of what is owed.
- Written question list and call script, with the right people to call.
- Negotiation and formal appeals referred to a billing advocate.
What we look for and what you receive
- Compare bill dates, providers, charges, insurance payments, and patient balances against the statements you supply.
- Flag a repeated charge, a bill that appears not to have reached insurance, or a patient balance that does not match the explanation of benefits.
- Prepare questions about denials, unclear bundled charges, and charges that may need an insurer or billing-office correction.
- Receive a written explanation, the specific entries to question, the right office to contact, and a call script. The insurer or billing office confirms coverage and corrections.
Timeline
Written explanation, questions, and call script within 5 business days.
What you no longer have to do
You no longer have to make the first billing call without knowing what the statement means.
What it doesn’t include
No coverage determinations, guaranteed savings, negotiation, or appeals representation; negotiation and appeals are by referral.