All support is provided remotely by phone or video. No home visits.
Who it’s for
Adults who want a clearer picture of their own health, including those navigating care on their own, and family members or loved ones supporting an aging or seriously ill person.
Your voice and choices
The person receiving support is at the center of the plan. We listen to their goals, help them express preferences and questions, and involve family members or loved ones with permission. When a representative is needed, their voice and preferences still matter and are included as fully as possible.
How our conversations work
During your 90-minute session, Stacey leads a guided discussion for you alone or with the people you choose to involve. She asks questions about each of the nine areas below: what you understand, what feels inconsistent, what has changed, and what remains unanswered. You do not need to arrive with every answer. The person receiving support is central to the conversation: their priorities and preferences guide the plan, and loved ones participate with permission. Stacey helps you express your wishes and prepare questions so your voice is heard. When a representative is needed, we still include the person’s voice and preferences as fully as possible. Together, you turn concerns into specific questions for the treating team and a practical plan for your own care or someone you support.
What you get
- A whole-picture review that flags conflicting information, unanswered questions, and practical gaps—not simply a binder of records.
- A 90-minute virtual session for you on your own, or with up to 5 family members or loved ones you choose to involve, joining from anywhere.
Before your session
- Intake questionnaire for your own care or someone you support; invited family members and loved ones can add their perspective.
- We organize what you have: discharge papers, visit summaries, medication lists, appointment cards, insurance cards, and statements. We do not interpret these medically.
The 90-minute individual or shared session — 9 areas
- Health and the care team: who manages what.
- Medications and appointments: organized as prescribed.
- Daily living and home safety.
- Your voice and choices: what matters most to you or the person receiving support, preferred routines, goals, and who you want involved.
- Housing and care options: staying home, in-home help, assisted living, or memory care.
- Insurance and benefits: Medicare, supplemental insurance, VA, and Medicaid questions to ask.
- Planning documents: do power of attorney, health care proxy, and advance directive exist, and where are they?
- Available support, shared responsibilities, and caregiver strain when relevant.
- Pets.
Within 7 days — your Ember Clarity Packet
- Your Ember Plan: NOW / SOON / PLAN / WATCH, with a name beside every task.
- Care Team Directory: every doctor, pharmacy, and agency, with contacts and what each handles.
- Medication & Appointment Organizer: one clean list, as prescribed.
- Questions for the Care Team.
- Important Documents Checklist: what is in place, what is missing, and who can help, such as an elder-law attorney.
- Benefits & Resource Leads: Area Agency on Aging, VA, Medicare programs, and local services where you or your loved one lives.
- One-Page Care Summary for you and anyone you authorize to receive it.
- Emergency Grab Sheet: one page for the fridge or ER.
Medication questions and possible errors to flag
- Compare the medication information you provide from discharge papers, visit summaries, and bottle labels. Flag possible omissions, duplicate entries, or conflicting dose and timing instructions for the prescriber or pharmacist to verify.
- Identify questions about what each medicine is for, who prescribed it, and whether an older instruction has been replaced. The treating team confirms the current list.
- Prepare questions about whether reported dizziness, falls, fatigue, or other changes could be medication-related; your clinician evaluates the cause.
- Ask the prescriber or pharmacist whether the prescribed schedule could be simplified, whether medicines should be taken with food or separated, and what to do about missed doses, swallowing difficulties, cost, or confusing packaging.
- Turn the team’s confirmed instructions into a practical written routine. Ember does not change doses, administration times, or treatment, or perform a clinical medication review.
Specialists, tests, and follow-up — close the unanswered loops
- Bring together your concerns and those of anyone you choose to involve, prior visit instructions, and outstanding questions so the next appointment addresses what has been getting lost.
- Flag a referral mentioned in a visit note that was never scheduled, a requested test with no documented follow-up, or a result you or your loved one has not had explained.
- Prepare specific questions: “Would a specialist opinion help with this concern?” “What testing or monitoring do you recommend, and when?” “Who will explain the result and handle follow-up?”
- Help locate appropriate practices for a clinician-recommended referral, prepare scheduling questions, and identify records the office requests.
- Ask which clinician owns each unresolved question when several specialists are involved. Ember does not determine which labs, tests, or specialists are medically needed, interpret results, or promise to uncover missed diagnoses.
What you can act on afterward
- A written list of discrepancies and unanswered questions, with the right clinician, pharmacist, agency, or person responsible beside each next step.
- Questions to ask about falls, daily tasks, caregiver strain, and changes at home—plus practical resource leads and a list of concerns to discuss with the treating team.
- A clear distinction between what you or your support network can arrange now, what needs a professional’s answer, and what is still waiting for follow-up.
Later: an Ember Clarity Recheck ($350) refreshes your plan when things change.
Timeline
Your Ember Clarity Packet arrives within 7 days of the session. A 30-minute follow-up takes place within 30 days.
What you no longer have to do
You no longer have to piece together everyone’s notes or carry the next steps alone.
What it doesn’t include
No diagnosis, treatment decisions, medication changes, hands-on care, or ongoing coordination.