All support is provided remotely by phone or video. No home visits.
Who it’s for
Individuals, families, and loved ones ready to put their Ember Plan into action. Requires Ember Clarity.
Your voice and choices
The person receiving support is at the center of the plan. We listen to their goals, help them express preferences and questions, and involve family members or loved ones with permission. When a representative is needed, their voice and preferences still matter and are included as fully as possible.
How our conversations work
Weekly check-ins are working conversations: Stacey asks what has changed, what is stuck, what the care team has answered, and who needs to act next. Project discussions cover your chosen priorities and the practical barriers to carrying out the plan.
What you get
- Weekly 30-minute check-in call: 12 over 90 days.
- Messaging Monday to Friday, with a reply within 1 business day.
- Written update every 2 weeks for you and anyone you authorize to receive it.
- Calls to providers, pharmacies, and insurers on your behalf, with authorization: scheduling, records requests, and follow-ups.
- Appointment support up to 2 per month: questions prepared, joining by phone or video with permission to take notes, and a debrief afterward.
- Day 90: updated Ember Plan and hand-off plan.
Choose up to 3 focus projects
- Hospital-to-Home: turn discharge instructions into a daily routine, book follow-ups, and organize equipment and home-health contacts.
- Care Options Search: compare in-home agencies, assisted living, and memory care side by side on cost, services, and tour questions. No referral fees, ever.
- Home Safety & Daily Living: room-by-room checklist and resources.
- Benefits Paperwork: help gathering and organizing applications, such as VA Aid and Attendance or Medicaid waivers. Not legal advice.
- Getting Papers in Order: introductions to attorneys for power of attorney and advance directives, tracked to completion.
- Pet Plan: temporary care, boarding, or rehoming resources.
From a flagged concern to an answered question
- With authorization, contact the appropriate office about conflicting instructions, missing records, unbooked referrals, or follow-up that has stalled.
- Prepare medication and appointment questions for the treating team; record their answers and update your written plan using their confirmed instructions.
- Track requested appointments, tests, and records: what is pending, who is responsible, and when to follow up. Clinical urgency and testing decisions belong to the treating team.
- After supported appointments, share a written debrief with you and authorized supporters: what the clinician said, what needs clarification, and who handles each next step.
- Help translate the agreed plan into practical arrangements: transportation questions, agency contacts, equipment supplier follow-ups, and responsibilities for you and your chosen support network. Work stays within your package’s appointment, time, and communication limits.
Timeline
90 days after Ember Clarity, with weekly check-ins and updates for you and authorized supporters every 2 weeks.
What you no longer have to do
You no longer have to research every option and organize every practical task by yourself.
What it doesn’t include
No hands-on caregiving, clinical home-safety assessment, guaranteed placement, or provider fees. Clients choose and contract with providers.